Contact Us

Usual Office Open Hours

Although the following are our open hours, the office may on occasions be closed at these times, especially during our concert season and out of term time. If you are visiting, please phone beforehand to check so that you don't have a wasted trip. Please keep an eye on our news items as we will post any details about office closures there.


Monday to Thursday

8:30am til 4:30pm

(Instrument collections/returns 8:30am til 4pm)



8:30am til 3:30pm

(Instrument collections/returns 8:30am til 3pm)

Weekends & bank holidays 



You can contact us on:


Telephone Number: 01432 853219


The Encore office is now open, but with limited opening times. If you need to visit the office, please contact us first to make an appointment. Due to the Covid-19 pandemic, we are only accepting one visitor at a time to ensure we can keep to the necessary social distancing. You can contact us via:

Telephone Number: 01432 853219      Email: